Sane and ethical business owners don’t just want the money:
They also want their buyers to be happy for having purchased.
But wanting happy buyers isn’t enough.
You also have to want the money – and there’s nothing wrong with that.
If you don’t have financial goals for your business, and you only measure how happy people are, or how many of them you have, you’re working to reach a moving target.
How much happy? How many people happy? How scalable is their happy, if you’re not looking at the financial goals that enable you to re-invest, scale up, reach more people, make more people happy?
I meet a lot of wonderful people, committed to doing stellar work and serving clients.
But everyone I meet who only wants happy customers, and does not also want to reach specific money goals, struggles.
And you don’t have to struggle.
All you have to do is want the best of both worlds:
Want happy buyers.
Want the money.
P.s. Oh hey, and the best way to get happy buyers? Use a sales process that makes people want to enroll in your work, eagerly and voluntarily. You can learn that sales process with my 1 on 1 training on ethical selling.
It’s one of the hardest questions to answer for most any business owner.
In far too many cases, the answer is ‘I am a designer’ or ‘I’m a consultant’ or ‘I’m a personal coach’ – but that’s not an answer to the question.
They’re asking what you *do*, not how you identify or label yourself.
Now you might be ahead of that curve, and say something like ‘I build websites’ or ‘I coach female business owners’ or ‘I help artists build a business’, and that’s a lot better – but it’s not best.
Best, for the question ‘what do you do?’ is to give a statement that says what you do, AND why that’s something the questioner either will or won’t be curious and excited about.
‘What do you do’ is an opportunity to give a little pitch – and no, not in the sense of trying to sell someone right then and there, but to pitch the person on why you’re different, what your unique ability is, and above all: what specific benefit you deliver for your clients.
The answer to ‘what do you do’ is essentially an audition – if you pass it, the other person will want to know more.
‘I teach heart-centered entrepreneurs how to rock social media and build a loyal, profitable following’.
‘I coach female IT entrepreneurs on how to become an in-demand thought leader in their niche’.
‘I help social enterpreneurs raise seed capital, so that they can go from kitchen-table startup to enterprise with impact, faster than by building everything up manually’.
You see the pattern?
It’s always ‘I do [this specific thing] for [this specific kind of person/company] so that they get [this specific result].
That’s how you answer the question ‘what do you do?’
And now, the full disclaimer: it took me years to figure it out for myself, and even now I still sometimes answer by saying what I am, instead of what I do.
Like the other day at my friend’s house, who had friends over.
My reply was ‘I’m an ethical sales coach’, and it was met with a confused frown. ‘A what?’
What I should have said was, for example:
I help purpose-driven entrepreneurs, people who are committed to doing good, impactful work, and I take them from ‘Selling sucks’ and ‘I don’t know how to sell myself’ to: ‘This isn’t so bad’ and ‘Selling my work? I got this’.
And on that note: if you are like that – motivated by purpose, on a mission to make something wonderful and meaningful happen in the world and run a profitable business while you’re at it…
…and you do indeed want to land more clients by having service-based sales conversations, I just might be the ethical sales coach to help you.
Yay. It’s the season. The season when everyone and their donkey is mailing out offers.
Discounts, special deals, time-limited offers, promotions… what a time to be alive, right?
You may or may not have wondered why I don’t jump on the season’s sales bandwagons.
After all, I do marketing. Run a business. Have things on offer. So what gives?
Well, in my opinion, you don’t need all that stuff.
Sure it can work, and sure you can rack up sales.
But if you get your people, and you know their problems and desires and urgencies, you can do a lot better without all the noise and hype, by simply presenting people with offers that are highly specific to the solutions they’re already looking for.
When you do that, you stand out from the crowd.
Because let’s face it: most sales campaigns are spray & pray.
Blast an offer out to a list, see who picks it up, close the sale.
Which means you waste a bunch of people’s time, because those people weren’t looking for your offer. Also means you get unsubscribes from people who’d eagerly pick up another offer at another time.
So instead of blasting all those jolly season’s sales campaigns, why not offer people something that you, with a high degree of certainty, know certain people will want?
Enter: Hidden Revenue Opportunities.
This is a system I designed with my business partner Antonio, to analyse your past buyers, to figure out which segments in that customer list might want which product or service, and to present a pitch that’s designed to be highly attractive to just that segment.
Because these here are business facts:
A past buyer is the most likely individual to give you money for something else
Your customer list holds value – monetary value
Segmentation and targeting enable you to make highly desirable offers to the right people
And that’s why we built the Hidden Revenue Opportunities service:
To enable a small or medium sized business, to generate upsells by re-activating past customers.
Because the money is in the list – but, how do you get that money out of the list?
By analysing, segmenting, and making offers.
And that’s what we do.
Currently and until further notice, this 4-hour service is available at $1500 launch price.
In the new year, that will change and the price will go up.
Until then, you can get our help to surface money ready to be made, in a list of customers you already have.
Building or running a business can be hard, but it should never be complex, because that’s just no good for the mind.
Simple is good.
The fewer moving parts in anything, the easier it is to run the thing, test it, find flaws or bottlenecks, and fix & optimise.
Same thing goes for business. You can make your business as complicated as you like, with teams, advertisements, funnels, infrastructure, franchise – you name it. A world of options.
But the more you add in, the more complex it gets and the harder it gets to figure out what’s broken and needs fixing, or what works and merits more resources.
So here’s a model I came up with, which you can use to analyse your own business, and keep it as simple as possible:
Step 1: Values.
These inform your purpose and your mission. And, they enable you to identify and find people who share your values, so that you’ll have rapport with them right off the bat.
Step 2: Assets
These can be tangible, like a list of names, hardware, office space – or intangible, such as your network, your skillset, your footprint and visibility, or the amount of goodwill and buy-in your audience has for you.
And of course, the single most valuable asset in any business: your list of past buyers. The people who trusted you so much that they gave you money, meaning they’re the most likely money to buy something from you again.
Step 3: Systems
This is where you tie the first two steps together, and build structures, frameworks, standard operating procedures – and points of measurement, so that you’ll know what works and what doesn’t.
Now as a framework this is useful, but how do you make it work?
Simple: ask yourself these questions (longhand brainstorming is best, for this kind of Q&A).
1: What are my values? What would I stand on a barricade for? What do I not accept, what change am I willing to fight for, or stake things for?
2: What assets do I have in place? What tangible value does each have in my business, what economic value if applicable, and what potential does each asset have, provided I leverage it in a smart and strategic way?
3: What systems are in place, and in what way can they be simplified or improved so that they work better, or become easier to measure for output and results?
4: What outcomes are my systems producing?
Because everything is a either a system or part of one, and every system is perfect for the outcome it produces. So if you see outcomes you’d like to change, you now know which system to improve.
How to improve it? By looking at how your values and assets can be combined and leveraged so that the system, again, becomes simpler and more measurable.
Yes, this is an exercise that can take a few hours, but it’s super useful, because it gives you clarity, direction, and purpose.
And if you want to cut all that short, and generate sales by leveraging your customer list?
Then the Hidden Revenue Opportunity service I launched with my friend Antonio will reveal the sales potential you have in just a few hours, enabling you to go out and make relevant, attractive offers to your past buyers.
This PDF explains how it works – and makes a very good case for why you should leverage your customer list, with or without our help.
If you want to sell your work, it’s good – no, it’s crucial – to know who is most likely to buy from you.
Otherwise, you’ll be spending a lot of resources talking to the ‘wrong’ people, which is inefficient, frustrating, and costly.
And so, people talk about demographics, customer avatars, psychographics, ideal clients… and usually, it brings us nowhere.
How many kids or cars someone has, where they worked or where they live, their spending power or their hobbies and social circles… all that says something about them… but it says nothing about *the two of you*.
As in: are you a match? A good fit? Is there resonance, are you on the same page?
Put differently: will you and your new buyer have instant rapport, given that rapport is a requirement for building trust, and without trust there’s no sale?
Demographics can’t predict that, and even psychographics only go so far.
But there’s one human identifier that you can use to reliably predict whether or not two people will hit if off: shared values.
So, instead of demographics or psychographics, think in terms of valueraphics.
Shared values instantly put you on the same page with another person.
And, someone’s values are super-easy to glean, from just reading a few blog posts or checking out someone’s social profiles. Our values are always on display.
So if you start by looking for people who share values with you, you’ve effectively crossed the rapport-hurdle – the most important and tricky thing in the context of sales – long before you even reach out to a potential client.
And once you identify people with values similar to yours, it’s really easy to add in psychographic or demographic markers, to further niche down your outreach and marketing efforts.
Efficient? You bet.
Fun too, because once values become your north star, you keep meeting people who are just awesome to deal with – and it becomes a lot easier to enroll them in your work, as well.
So if you’re struggling to find buyers, start by looking for people with whom you have values in common, and talk to those people first and foremost.
Plus, here’s 4 ways I can help you:
1: Curious how much revenue you could generate by re-activating past buyers? Have a look by using this calculator
There’s a lot about Amazon you can disagree with, what with reports about worker’s conditions, and the way they create an unfair playing field for many smaller businesses.
But, there’s one thing they do really well – and it’s something that we can all do.
Should do, in fact. If only because of the massive cost-savings.
Besides: you’ve already paid the cost of building up your list of buyers – why not do the smart thing, and leverage that investment already made?
See, finding a new buyer and turning that person into a client, that’s a very costly thing.
If you take all all the time you spent on your business each year, multiplied by your ideal hourly rate, and you add all the expenses that go into running a business, and you divide that number by the number of clients you sign on each year, you get a pretty clear idea of how much it costs you to acquire one single client.
(There’s far more accurate calculations for Cost Per Acquisition, but I’m trying to give an example that also makes sense to business owners who don’t have granular insight into all financial aspects of running their business)
Anyway: whether or not it’s a high cost or low, or it’s offset by the profitability of your services, it’s a hard cost, and… here’s the thing:
That cost will always be higher than the cost of contacting a former buyer, and seeing if they need any more help.
And that – converting previous buyers into repeat buyers – that’s something Amazon does extremely well.
They’re scary good at predicting what an individual will want to buy next.
And of course they would be: they have vast, massive, datasets, with millions and millions of datapoints – and, they have algorithms to analyse that data, and make increasingly correct predictions.
Would be nice, if you could predict with the same level of precision, what your past buyers might be interested in, right?
If you’d have a prediction engine like Amazon’s, you too could show the right people the right offer, at the right time, with the right messaging, and then you’d get more repeat purchases.
But alas… you don’t have Amazon’s dataset. And you don’t have their kind of algorithm, either.
Well no, maybe not.
But there’s one thing that you do have:
You’ve spent however many years, talking to buyers, learning your market, filtering for the right and the wrong buyer, testing offers and pricing and messaging. You’ve paid school money to gather intel.
And put together, there is a LOT that you know about your people.
But, for most of us, the majority of that information is mostly unconscious. All the little details you picked up, all the learnings, all the insights about why people bought this thing or that, at which time, for what reasons… we know, consciously, a lot of it, but a lot of knowledge is subconscious, half-forgotten, never really analysed well or acted upon.
Put together, it’s a ton of info, and it’s not until you start looking at that data (because that’s what it is, even if it’s not millions of datapoints), that you get to do what Amazon can do, in a SMB kind of way: you get to make accurate predictions and precisely targeted offers, to the people who are most likely to want them.
This is why my buddy Antonio and I created a service, where we uncover revenue opportunities hidden in a list of past and current clients.
Basically, we apply analysis and customer intelligence, to map out all the info you might have.
That will reveal segments, and once you see that intelligence get mapped out into those segments, you suddenly realise:
“Holy cow… these people here tend to struggle with those problems, which I can totally solve, and these people tend to be open and eager. I’m going to talk to them, see if they need help!”
See the parallel? That insight, that’s pretty much what an Amazon generates.
So if you have a list of buyers, and various offers to make, and you want to not just blast a general offer message to your own list, but you want to specifically speak to a certain segment that is highly likely to want a specific offer, then Antonio and I basically operate like an algorithm.
We ask specific, buyer psychology-based questions, to help you identify revenue opportunities that are already present in your list, and we give you the specific wording and framing to make sure those people in particular will resonate with it.
Tl;dr: Antonio and I can help you play Amazon’s game.