Iced Coffee, No Ice

“It already has the ice in it”, says the waiter as he puts down the glass of coffee. It’s my favourite restaurant at the beach, where I like to sit and work in the mornings. I look: no ice, just coffee. I touch the glass: it’s warm. Very clearly, this coffee is not iced, even […]

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“That’ll Be 75 ‘Likes’, Please” – Said Nobody, Ever

It’s nice to be popular, but when the barista rings up your order and you tell him “I’ve got 100.000 followers on Instagram!” he might be impressed, but his reply will still be “2.95, please”. Likes, followers, social sharing: it’s nice, it can be useful too, but in the end, playground popularity doesn’t pay the […]

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Before You Rush Into Action

Thinking gets a bad rap – and in many cases, justly so. This when we get stuck up in our heads and start overthinking things. But if you want to do or build something, it’s good to spend time thinking it through. After all, as my former abbot likes to say: “Humans are profoundly irrational […]

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How to Make It Much More Likely You’ll Actually Get the Job Done

A quiet Sunday, and I’m having coffee at the beach with friends. “I don’t get it”, she says. “I keep telling myself that this weekend, I’ll get stuck in and do this or that big job I have. And I always end up procrastinating on it and doing something else. But I resolved to do […]

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If Questions Are the Answer… (Stop Asking How)

Asking questions helps, creates clarity, gets you answers. But to get quality answers, you need to ask quality questions. I remember when I was 10 or so, trying to work out maths problems and asking my teacher how to do it, and she replied: “You’re asking me to do it for you”. Asking people how […]

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Much, Much Better Than New Year’s Resolutions

Now that the holidays are over and all the talk about the new year and resolutions has died down, let’s talk about something that actually works for creating change and growth: Implementation intention. Because if you’ve ever had another slice of pie, whilst telling yourself that come January, you’ll be on a diet, you’ve probably […]

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Ten Rules for Ethical Selling, #5: Never Sell Without Permission

Nice people don’t force others into things. It’s not how we work. But, if you’ve ever seen a potential client go cold right when they seemed about to say yes to your offer, it might just be that the other felt forced. This can happen even if you have no intention of pushing an issue, […]

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How to Not Try, and Actually Help People

It’s kinda cruel, how we’re wired. The more someone else struggles or suffers, the more we feel it and the more we want to help them, make things right – but in far too many cases, we get the opposite result… and it’s only down to trying too hard. For example, you’ll know that I’m […]

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Making Time for Our Most Important Roles

I often talk about ‘the suits we wear’ – the different roles we play depending on the context we’re in, or the task that’s at hand. One of the fastest and easiest ways to create a sense of purpose, achievement and well-being – and to actually make results happen – is to get very conscious […]

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Bye Bye 2019

A day can make a big difference – or a year, or a decade, or 5 minutes. Every moment in any life can be a moment of complete inflection. And obviously, a calendar date makes no real difference – except if you assign a specific meaning to that date, when you give it its significance. […]

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