Martin Stellar - Coach & Consultant for ethical sales and business growth

Martin Stellar - Coach & Consultant for ethical sales and business growth

Making People Happy

Sane and ethical people don’t just want the money: they want their buyers to be happy they bought, as well.

But wanting happy buyers isn’t enough.

Not if you don’t also want the money.

If you don’t have financial goals for your business, and you only measure how happy people are, or how many of them you have, you’re working to reach a moving target.

How much happy? How many people happy? How scalable is your happy, given that you’re not looking at the financial goals that enable you to re-invest, scale up, reach more people?

I meet a lot of wonderful people, committed to doing stellar work and serving clients.

But everyone I meet who only wants happy customers but does not also want to reach narrowly defined, specific money goals, struggles.

And you don’t have to struggle.

All you have to do is want the best of both worlds: want happy buyers. Want the money.

Cheers,

Martin

This Is Important. For Your Health, Well-Being and for Those Around You

I normally never do this, but:

The day is wearing long, I didn’t write my daily email yet, have only just ironed out the kinks in my new IP to Profit system so I haven’t had time to create a video to show you yet, and:

… and then I find this article.

I normally never let others speak to my subscribers but this is so good, and so important, I’d like you to take a few minutes and read it. It’ll do you good, I promise.

https://www.thatseemsimportant.com/mental-health/headlines-media-panic-pandemic/

Cheers,

Martin

And Now for Some Good News

I’m interrupting normal broadcast for different kind of message, because in the last few days I’ve been falling in love with humanity.

Normally, Twitter (I don’t spend time on other social media) is a place rife with arguments, polemics, divisiveness and ‘I’m right, and you’re not’. (some of that still goes on, but MUCH less).

But in the last few days, I’ve seen so many people do so many beautiful things, it makes my heart swell.

Some guy, saying ‘If you can’t pay the bills, send me a scan and your Venmo, and I’ll pay them.

Convertkit giving a user $500, because the user was short on money.

A startup opened up a phone service, connecting people in quarantine by phone, for free.

Companies like Zoom and HeySummit giving free access to their platform.

And… well, it’s so much, I can’t even remember all the truly awesome things people are doing for each other. Too much to mention, too much to remember.

And it’s not just on Twitter:

Here in Spain, beautiful things happen too.

Each night at 8 or so, the entire town gets out on their balconies and terraces, to applaud our healthcare workers. Just beautiful.

A guy posting a notice near the elevator of his apartment building, saying ‘if you can’t get out of the house, let me know and I’ll get you your groceries’.

Owners of shops donating facemasks and soap and gloves. And more, much much more.

I never knew I’d see it in my lifetime, but for once, it seems like humanity finally realises that we’re all in the same boat, and it’s best if we all row together.

Or maybe that’s just the treehugger in me thinking that, but: damn, folks. You all are doing wonderfully beautiful things for each other.

I love seeing that. Let’s do more of it, yeah?

Like the song says: accentuate the positive.

Be well.

Martin

Better or Worse

He’s a terrific guy, an awesome waiter. He does have the Granada ‘mala folla’ attitude, but once you accept that, you realise he’s actually not boorish at all – that’s just his sense of humour.

And at work? I’ve never seen a waiter run faster than him. It’s astonishing.

But the other day, having lunch with friends, the terrace was just so full that we had to eat our paella starved of drinks. He just wasn’t able to keep up.

This morning over coffee I asked if they shouldn’t hire another waiter, to help him.

Turns out, his boss doesn’t like paying wages. Thinks he can handle things by himself.

Which he can, but if you’re serving 25 tables at the same time AND there’s nobody behind the bar pouring drinks for diners… Then it simply is impossible to handle things well.

This owner, they are doing damage to their business.

Everyone I know in town loves this restaurant – and everyone complains about the service.

Which isn’t my friend the waiter’s fault – he’s running as fast as he can.

But to the customer, it doesn’t matter whose fault it is. They want a good meal and decent service.

And the greediness of the owner… well, customers only care about that once it affects service or quality, right?

Here’s the moral of the story:

While profit is essential in business, and you sometimes need to make tough decisions, never let quality and service suffer.

Yeah, it’s bad for business.

But more importantly: it’s backwards thinking, because quality and service grow a business, while inefficiency and wastage slow it down.

If you’re going to optimise for profit, start by looking at bottlenecks, redundant assets and processes, and numbers to grow: traffic, inquiries, conversion rate, number of followup actions and all those fun digits that tell you whether
your business is doing well or not.

Make things better, instead of worse.

Are you looking to make some choices at the moment? Maybe I can help you there… and help you make things better.

Cheers,

Martin

Simple

Building or running a business can be hard, but it should never be complicated, because that’s just no good for the mind.

Simple is good.

The fewer moving parts in anything, the easier it is to run the thing, test it, find flaws or bottlenecks, and fix and optimise.

Same thing goes for business. You can make your business as complicated as you like, with teams, advertisements, funnels, infrastructure, franchise – you name it. A world of options.

But the more you add in, the more complex it gets and the harder it gets to figure out what’s broken and needs fixing, or what works and merits more resources.

So here’s a model I came up with, which you can use to analyse your own business, and keep it as simple as possible:

Step 1: Values.

These inform your purpose and your mission. And, they enable you to identify and find people who share your values, so that you’ll have rapport with them.

Step 2: Assets

These can be tangible, like a list of names, hardware, office space – or intangible, such as your network, your skillset, your footprint and visibility, or the amount of goodwill and buy-in your audience has for you.

Step 3: Systems

This is where you tie the first two steps together, and build structures, frameworks, standard operating procedures – and points of measurement, so that you’ll know what works and what doesn’t.

Now as a framework this is useful, but how do you make it *work*?

Simple: ask yourself these questions (longhand brainstorming is best, for this kind of Q&A).

1: What are my values? What would I stand on a barricade for? What do I not accept, what change am I willing to fight or stake things for?

2: What assets do I have in place? What tangible value does each have in my business, what economic value if applicable, and what potential does each asset have, given smart leverage?

3: What systems are in place, and in what way can they be simplified or improved so that they work better, or become easier to measure for output and results?

4: What outcomes are my systems producing?

Because everything is a either a system or part of one, and every system is perfect for the outcome it produces. So if you see outcomes you’d like to change, you now know which system to improve.

How to improve it? By looking at how your values and assets can be combined and leveraged so that the system, again, becomes simpler and more measurable.

Yes, this is an exercise that can take a few hours, but it’s super useful, because it gives you clarity, direction, and purpose.

Or, we can have a conversation, to have a look at your values, assets, and systems, and to see what’s the quickest way to get you to landing more clients and making more money.

It’s a 30 minute strategy session, there’s no cost, but it will be useful and fun.

(In case you’re wondering: Yes, I’ll likely ask if you want to work together afterwards – but trust that I won’t be trying to convince or coerce – that wouldn’t be fun, would it now :)

Here’s my calendar, just pick a time…

Cheers,

Martin

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