Martin Stellar - Coach & Consultant for ethical sales and business growth

Martin Stellar - Coach & Consultant for ethical sales and business growth

My Wife Ran Off With My Best Friend – No, But Seriously

You know that corny joke: ‘My best friend ran off with my wife. I miss him a lot.’
Maybe it’s funny when you read it, but not so much if it happens to you.
And yes, it happened to me.
To be fair, she and I have been separated for 4 years now.
The two of them got together last year.
It’s not like he stole her away from me.
But still.

Read moreMy Wife Ran Off With My Best Friend – No, But Seriously

Pet-Peeve Time: Sneaky, Conniving, Pseudo-Ethical Marketing Creeps

I’m pretty annoyed today.
Some bigshot marketer dude, one I thought I could trust, did something really sneaky yesterday.

Here’s what happened:
‘Read my blog post’.
Click, read post. Popup appears: “Want to read this too?”
Click yes, I read the second page.
Another popup: “Say, I have a 75% discount on this – want to read the details?”
I didn’t want to read the details – I wasn’t in a buying mood, and besides, I was enjoying my read.
So logically, I clicked the little cross in the corner, thinking the popup would disappear.
It did disappear, but instead of showing me the same page I had been reading… I was taken to the 75% discount page anyway.

Hang on a minute.

Read morePet-Peeve Time: Sneaky, Conniving, Pseudo-Ethical Marketing Creeps

How to Test Your Copywriter With Tough Questions

Client got on the phone yesterday, ordered a 3-piece email series.

We had a constructive talk and he asked me to send an invoice.

In the morning, there was no money but a question instead:

Martin, since I run a charity, margins are really very thin. Every dollar really counts with us. Do you feel confident that my investment with you will get sufficient response?

 

I just LOVE that question.

For one thing, because this person appeals to my honesty.

He wants to be confident his money will be spent well.

And he’s looking to see whether or not that matters to me.

Dude… Of course it matters. A lot.

In fact, I wouldn’t even take a job if I don’t feel it’s going to be a worthwhile investment for my client.

Read moreHow to Test Your Copywriter With Tough Questions

Tell Me What to Do – Don't They Know How Arrogant I Am?

Had an interesting conversation with a few smart local femtrepreneurs the other day.

They were asking me about my habit of emailing daily.

And they were trying hard to convince me that it’s a bad strategy.

“You’ll bore people”
Nope. People mail me back to say thanks.

“They flag you for spam”.
Not so. I get hardly even any unsubscribes.

“People just ignore you”.
Not true either. It gets me consistently high open rates.

Read moreTell Me What to Do – Don't They Know How Arrogant I Am?

Screw the Customer and Make a Profit (Don't do This)

Just saw a quote that made me angry.

Not because it isn’t true, but because of who said it, and because of the company this individual runs.

“People say the customer is always right, but you know what – they’re not. Sometimes they are wrong and they need to be told so”.

That little gem is from Michael O’Leary, CEO of Ryanair.

Ryanair is of course the low-budget airline I love to rant against.

Ryanair is a complete asshole to its customers.

“Short of committing murder, negative publicity sells more seats than positive publicity”.

Yep, he really said that. It pretty much sums up Ryanair’s attitude.

Read moreScrew the Customer and Make a Profit (Don't do This)

Smart Guy: I Don't Want to go to His Shop, But I Probably Will

A few times a year, everything in this town gets covered by a thin film of fine red sand.

It gets carried across the Mediterranean sea when the wind is just right, and it actually is sand from the Sahara.

I got on my motorbike, started, and drove away to a horrible crunching sound.

It was the Sahara sand on the chain, and it causes massive wear on the chain, so on my way out of town I stopped at a workshop to have the guy clean off the sand.

Read moreSmart Guy: I Don't Want to go to His Shop, But I Probably Will

Sometimes, Sadly, People Just Aren't Ready for Help

Sometimes, for all your good intentions, you can’t make the sale.

There are cases when you know, for a fact, they should buy.

You know it’s going to help the buyer.

They’ll advance, heal, progress, learn… they NEED this stuff.

Many people will then try to become more persuasive.

Give more explanation.

Repeat key points.
Try to get through their skull.

Trying to give them the ‘come to Jesus’ moment.

“Trust me. You need this”.

Read moreSometimes, Sadly, People Just Aren't Ready for Help

Black Bus Driver Reinvents Marketing and Prevents a Suicide While He's At It

Heartwarming.

Big lesson, too.

Here’s how a regular guy used the single most powerful persuasion technique to save a life.

And, like I always teach: he used persuasion to achieve a greater good.

Darnell Barton was driving his bus on a Buffalo highway.

A woman stood perched on the edge of the bridge.

Our world and her world were about to disconnect – 7 seconds and 400 feet from now.

Read moreBlack Bus Driver Reinvents Marketing and Prevents a Suicide While He's At It

Here's How You Know Marketers Are Lying to You

Sometimes I get real annoyed.

Especially when I see people trying to befuddle honest people like you and me.

Here we are, trying to carve out a niche and make a nice living for ourselves.

We have a business, a plan, a strategy, and we’re working hard.

Along comes some supposed marketing guru, telling you:

“Stop, you’re doing it wrong.Forget everything you know, because everything has changed, and business has never been easier.

All you need is this here new product.

Buy this, and you won’t have to worry.

Sales will be automatic and the internet will be your cash machine.”

And then they start telling you all the things you can ignore.

Design? Doesn’t matter, just drive more traffic!

Read moreHere's How You Know Marketers Are Lying to You

This is Why Encyclopedia Salesmen Don't Sleep at Night

I walked into the living room and surveyed what, as of today, was my new home.

Desk will go by the window, big plant in that corner… this place was going to be fantastic once the movers bring my furniture.

 

The emtpy room echoed my steps as I turned and walked towards the kitchen.

And then I saw it, sitting on a shelf, all by itself.

Leather-bound, in its full 1,5 meter glory.

24 full-colour volumes of encyclopedia.

Untouched, unused.

Left behind by the previous tenants.

Read moreThis is Why Encyclopedia Salesmen Don't Sleep at Night

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